Contact support

If you can't find what you need in our help articles, we're here to help.

Email

hello@parkbench.nyc

This is the fastest way to reach us. We aim to respond within 24 hours on weekdays.

When writing in, it helps to include:

• What you were trying to do — The more specific, the better
• What happened instead — Error messages, unexpected behavior, things that looked wrong
• Your email address — The one you use to sign in to Park Bench
• Device and browser — e.g., "iPhone 15, Safari" or "Pixel 8, Chrome"

Common things we can help with

• Account access issues
• Calendar sync problems that self-service troubleshooting didn't fix
• Questions about your data or privacy
• Bug reports
• Feature requests and feedback

What we can't help with

• Individual event details from third-party sources (museums, parks, etc.) — we pull data from public sources and can't control their accuracy
• Google Calendar issues unrelated to Park Bench — for Google-specific problems, check Google Calendar Help

Feedback

We'd love to hear what's working and what isn't. Feature requests, design feedback, and "I wish it did X" messages are all welcome at the same email address.